AnuanA craft | Small designers, Big hearts 

Our policy page

We do our best to give you the P-E-R-F-E-C-T online experience with us.

Here's our policies & terms for you.

Payment

    ✔ We accept Paypal only.
    You can pay with all credit card types via Paypal.
    If you have Paypal account, all you need to do is login and confirm the payment.
    If you don't have a Paypal account, you can easily creat one in 2 minutes. 

    Delivery

    Most our product are made to order, that is why it takes us up to 3 business days to ship.
    All packages are double checked and well packaged.
    We give your order all the care and attention it needs to get it right the first time.
    We create smiles!

    Shipping

    ✔ We ship worldwide and for FREE!

    ✔ All orders will be shipped in 3 business days.

    ✔ We ship via AIRmail with tracking number all orders over 15$.

    *Orders under 15$ ship without tracking number.
    You'll have an option to select a shipping with tracking number at extra cost on checkout for orders under 15$.

    USA- It will take up to 11-23 business days.
        Worldwide- It will take up to 21-35 business days

    *Weekends & holidays are not in the count days.

    ✔ We insure your package, if it'll not arrive within the timeline, we'll make a full refund.

    Custom & Duty

    Please check your country custom rules and duty taxes.
    Buyer is responsible for any import taxes that may apply.

    Returns & refunds!

    We accept returns & FULL refund option!

    When and how guide:

    Return address:

    AnuanA jewelry

    PO Box 1049

    Ramat Gan 

    Israel 5211001

    ✔ I have changed my mind- 
    We all change our mind now and then, so we offer a full refund for those rare occasions when it’s just not what you wanted
    We accept all returns within 30 days of delivery (meaning 30 days after you get it!). 
    All you need to do is to send us the package back with your info inside:
    Order number+full name+e-mail.

    We recommend you to send it with tracking number
    The item must be in its original condition.
    Return shipping cost is on you.
    Once we get your returned package we'll process your refund.

    *Custom orders can not be return- please understand, we made it  especially for you.

    ✔ Item has not arrived on time- 
    The postal mess up once in a while, it is no secret, but don't worry, we insure you. 
    If your order has not arrived within the timeline we will provide a full refund.
    *Customs & duty delays are not include in the days count.

    ✔ Item arrived damaged- 
    As we said, all AnuanA jewelry are made to order, double checked and well packaged
    We take full responsibility for all items damaged while transferred and provid a full refund. 
    Contact us if you think it is the case.

    Third party

    We pick our third parties carefully and connect only to those who have high encryption protocol secured (https (SSL)) sites/apps and commit not to use our customers details for there personal needs.

    Here's the list:

    Shopify- We use Shopify platform and shopping card services, so you can feel safe filling your personal info on our site, you are in good hands.

    Paypal- We use Paypal gateway, if you have a Paypal account you can pay directly via Paypal
    If you don't have a Paypal account you can easily creat one in 2 minutes. 
    On checkout- Click the 'checkout with Paypal' button.

    .

    Mailchimp- We use Mailchimp services for our newletter e-mails signs.
    It's a well securted app thats holds our e-mail signs up lists, so no one could use this information but us  :-)

    -Extra service

    All our products handmade by us, you can ask for custom made order for most of our products, if you need us to adjust or change something- just let us know!

     

    AnuanA handmade healing stone Jewelry
    Energy, Light and Love in Jewels, only for you!

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